We’d love to hear what we’re doing right. Knowing what supports have been valuable to you helps us to shape our considerations going forward. Please feel free to direct your feedback to your local centre via phone or post – or email email@example.com.
Carer Support strives to be a carer-driven organisation providing exemplary service. If, however, you experience dissatisfaction with our practices, services or staff, you are welcome to make your complaint in the following ways:
- Phone our reception staff who will direct your call to the relevant staff member.
- If you are dissatisfied with this outcome, you can speak with the relevant line manager.
- If your concern remains unresolved you can phone, mail or email your concerns to the Chief Executive Officer of Carer Support to request a meeting or phone conversation.
- If your concern still remains unresolved you can contact the Chair of the Board of Directors or an independent organisation for complaints resolution.
All complaints will be treated confidentially and you are free to raise any concerns without fear of retribution.
Complaint calls to the Carer Support office can be made from Monday to Friday, 9am to 5pm on 8379 5777.
Written complaints can be addressed to:
The Chief Executive Officer
770 South Road
Glandore SA 5037
Written complaints can also be emailed to: firstname.lastname@example.org.
Contacts Outside of Carer Support
Aged Care Complaints Resolution Scheme
Ph: 1800 550 552
Aged Rights Advocacy Service Inc
Ph: 8232 5377
Disability Advocacy & Complaints Services of SA Inc
Ph: 8297 3500
National Disability Services Abuse Neglect Hotline
Ph: 1800 880 052
Health & Community Services Complaints Commissioner
Ph: 8226 8666 or 1800 232 007
State Ombudsman’s Office
Ph: 8226 8699