Medical alarms and the NBN

The nbn™ network is Australia’s new landline phone and internet network. It is currently being rolled out across the country and is designed to give Australians access to fast and reliable phone and internet services.

The nbn™ network involves new technologies, which means it will replace most of the existing landline phone and internet networks.

This means that some existing devices may not be compatible with the new network, for example, medical alarms, autodiallers, or emergency call buttons.

If you have a medical alarm or other device, it’s important that you register it with nbn and call your medical alarm provider for advice and to find out if your service will work on the nbn™ network. Make sure you do this well before your existing landline phone network is disconnected.*

Important steps to take with regards to Medical Alarms and the nbn™:

  1. Register with your Alarm Call Provider to check if they are ready to convert.
  2. Test your Medical Alert alarm to ensure that it is working once the change has happened.
  3. Speak with your Service Provider for alternative solutions such as a battery back-up device**.
  4. Register your medical alarm (monitored and unmonitored), autodialler and emergency call buttons with nbn’s Medical Alarm Register by calling 1800 227 300 or visiting the nbn website.

*Please refer to this brochure for more information.
**Devices connected to the NBN will not work during an outage and therefore people are encouraged to have an alternative means of contacting (i.e. mobile phone).

You can also refer to the COTA SA website for more information about the nbn.

More information about the NBN can be accessed here.