What is Plan Management and how does it work?

In a nutshell, a Plan Manager (PM) pays the participant’s bills on their behalf. The PM processes and claims invoices from service providers and at the end of every month, the participant and/or family receives a statement detailing what has been paid and what funds are left in the NDIS plan.

Having Plan Management included in an NDIS plan means greater flexibility for the participant. It means they can use registered AND unregistered providers of services which gives the participant more choice and control over who they choose.

Why use Carer Support for Plan Management?

When you use Carer Support’s NDIS Your Way for Plan Management you have access to a real person! You can call the office and be put in contact with someone who can assist you with issues arising from invoices and service providers.

We will also alert you if your funds are not being accessed or if your funds are running low. Maybe you just need clarification about an invoice or you think you have been overcharged? Alternatively, you may just not understand how a funding line works or how to read the price guide.

That’s OK, we can help.

Our Plan Managers have many years’ experience in the fields of finance and community services, coupled with extensive knowledge of the price guide and skills in assisting families with complex billing issues.


To get in touch with NDIS Your Way, call us on 8379 5777 or fill out the contact form on the What We Offer (NDIS) page.