Privacy and Confidentiality

Carer Support is committed to practices which ensure the security and confidentiality of information received from carers. The information you give us is managed according to a set of guidelines designed to protect your identity and privacy. Some things you may like to know include:

  • We will never give information to other parties or organisations without your consent*
  • We will gain information in a sensitive and non-obtrusive manner
  • Information will be securely stored at Carer Support. Only authorised personnel and you have the right to access the information held in your file
  • Inactive files will be destroyed after five years
  • Permission will be sought before taking notes, recording during carer interviews or using any information that we have gathered about you
  • Any matter raised by carers with the Board of Directors will be treated with the utmost confidentiality.

*unless required by law