Job Vacancies

Working for Carer Support

Carer Support is a not for profit organisation providing a one-stop support service to people caring for a loved one in Adelaide’s eastern and southern suburbs.

With nearly 30 years’ experience, Carer Support understands that looking after someone with an illness or disability can take a huge toll on a carer’s own health and family life.

Our Vision is that everything we do is to make life better for every carer by acknowledging their commitment and dedication, tailoring our support to their requirements, and staying connected with them for as long as they need us.

That’s why we recruit skilled staff and volunteers who share our values.

If you're as passionate as we are, then we hope you'll consider coming to work for us at our office in Glandore.

Carer Support is committed to maintaining a diverse workforce that reflects the diverse needs of the people we support.  Carer Support is an equal opportunity employer and encourages applications from people with a disability, and from culturally and linguistically diverse backgrounds including Aboriginal and Torres Strait Islanders, and the LGBTIQ community.

• Great opportunity to join a recognised industry leader;  
• Newly created role;  
• Salary package circa $85K + salary packaging benefits.

 

Who we are:

Carer Support is a not for profit organisation providing a one-stop support service to people caring for a loved one in Adelaide’s eastern and southern suburbs. With nearly 30 years’ experience, Carer Support understands that looking after someone with an illness or disability, or who is getting frail as they get older, can take a huge toll on a carer’s own health and family life. We provide practical help, support and advice, including providing much-needed breaks and activities to help carers stay socially connected. We are committed to supporting all carers in South Australia.

The Board of Carer Support, in conjunction with a new consumer focused CEO, has recently undertaken a significant business and structural review and positioned Carer Support to deliver industry best practice in client support services to the South Australian Community.  As a result of this review, a new “single point of contact and support” consumer driven structure is being implemented effective from 1st July 2019.  To support this structure, the role of Team Leader of Program Delivery Coordinators has been created.

About the role:

We are looking for a Team Leader of Program Delivery Coordinators to join our new team.   Reporting to the Chief Operating Officer, you will be responsible for managing the team who provide social support services, respite care including short term, occasional and emergency care booking and program package management (including information, transport, home maintenance, domestic assistance and /or individual social support for all consumers, carers and family members) under Carer Support’s grant agreements.

The key objectives of the position are:

  • Creation of an inspiring team environment with an open communication and culture;
  • Setting clear team goals and individual KPIs based on funding agreements;
  • Delegation of tasks and establishment of appropriate deadlines;
  • Monitoring team performance and regular report on metrics;
  • Provision of timely reports (both scheduled and adhoc);
  • Establishing training needs and provision of appropriate coaching and mentoring;
  • Listening to team members’ feedback and resolution of any issues or conflict;
  • Provision of input into related policies and procedures;
  • Working collaboratively to innovate and evolve outcomes consistently;
  • Co-operate with, and provide support to, team members on day to day basis on operational matters;
  • Professional development activities as required;
  • Maintenance of consumer, carer and volunteer confidentially;
  • Determination of eligibility to access appropriate services in line with Funding and Service Agreement guidelines;
  • Support staff in implementing 1:1 support, carer, carer and volunteers’ activities, group activities, events, retreats and respite services;
  • Work with the Chief Operation Officer to monitor and maintain expenditure in line with program budget constraints;
  • In conjunction with the Chief Operation Officer, contribute to timely monthly activity reporting on both outputs and outcomes for submission to the Chief Executive Officer;
  • Assist in the completion of all reporting obligations to funding bodies;
  • Take an active role in the promotion of Carer Support within the broader community, participating in information days, community events and presentations;
  • Effectively maintain all relevant data as required by Carer Support and all funding departments;
  • Develop and undertake appropriate processes to investigate all reportable incidents, including initial receipt of formal complaints.

About you:

Skills and experience 

  • Proven experience as a team leader of a multi-disciplinary team;
  • Demonstrated knowledge and experience in coordinating either community aged care, mental health, disability industry or carer related services (including young carers);
  • Knowledge of key performance metrics;
  • Advanced computer skills including key Microsoft products;
  • Excellent communication and leadership skills;
  • Well-developed organisational and time-management skills;
  • Strong decision-making skills;
  • Ability to work with a team of people, collaborating on issues such as workload equity, complex case coordination and conflict resolution;
  • Sensitivity to, and ability to work with, carers and related family members, including assessing of individual needs and providing 1:1 and group support;
  • Ability to relate to a wide range of people;
  • Ability to work with minimal supervision;
  • Ability and willingness to work effectively including time management to ensure deadlines are met and workload is completed on time and to high standard;
  • Strong interpersonal and written communication skills;
  • Ability to foster good working relationships between staff and service providers.
  • Sensitivity to the needs of carers and their families.

Knowledge

  • Working knowledge of issues faced by carers and other vulnerable members of the community;
  • Carer Support programs and networks;
  • Community Development practice;
  • Knowledge of the NDIS, Health, Disability and Aged care sector;
  • Case Management principles;
  • Issues facing workers in mental health, frail age and disability services;
  • Equal Opportunity principles.

Experience & Qualifications

  • Tertiary qualifications in a relevant discipline (essential);
  • Experience in providing leadership to, and working, within a diverse team of people;
  • Experience in providing training /education using adult learning principles;
  • Experience in working with carers and their families (highly desirable).
  • Experience in working with people who have a disability (highly desirable);
  • Strong computer literacy.

All Carer Support staff are required to have the following:

  • Current driver’s license;
  • Satisfactory Department for Community and Social Inclusion (DCSI) related employment clearance (at all times);
  • Satisfactory Completion of Child Safe Environment Certificate is mandatory;
  • Flexibility and willingness to travel intra and interstate as required;
  • A current DHS Police Clearance is essential (at all times);
  • A current Child Safe Environment Certificate is required (at all times);
  • A flexible approach to working hours of work is required.  Some evening and weekend work may be required from time to time.

How to apply and closing date:

To apply, please forward your resume and a covering letter outlining your relevant experience through Seek. Applications close 5pm Monday 12 August 2019.

Further information:

More information about this role is available by contacting Tara Stokes on 8433 9555 or via tara.stokes@carersupport.org.au

Only shortlisted candidates will be contacted

Carer Support is committed to maintaining a diverse workforce that reflects the diverse needs of the people we support.  Carer Support is an equal opportunity employer and encourages applications from people with a disability, and from culturally and linguistically diverse backgrounds including Aboriginal and Torres Strait Islanders, and the LGBTIQ community.

• Great opportunity to join a recognised industry leader; 
• Newly created role; 
• Salary package circa $75K + salary packaging benefits.

Who we are:

Carer Support is a not for profit organisation providing a one-stop support service to people caring for a loved one in Adelaide’s eastern and southern suburbs. With nearly 30 years’ experience, Carer Support understands that looking after someone with an illness or disability, or who is getting frail as they get older, can take a huge toll on a carer’s own health and family life. We provide practical help, support and advice, including providing much-needed breaks and activities to help carers stay socially connected. We are committed to supporting all carers in South Australia.

The Board of Carer Support, in conjunction with a new consumer focused CEO, has recently undertaken a significant business and structural review and positioned Carer Support to deliver industry best practice in client support services to the South Australian Community.  As a result of this review, a new “single point of contact and support” consumer driven structure is being implemented effective from 1st July 2019.  To support this structure the role of Service Delivery Coordinator has been created.

About the role:

We are looking for a Service Delivery Coordinator who is responsible for managing the provision of social support services, respite care including short term, occasional and emergency care booking and program package management (including information, transport, home maintenance, domestic assistance and /or individual social support for all consumers, carers and family members) under Carer Support’s grant agreements.

The key objectives of the position are:

  • To offer the service through a combination of direct service provision and brokered service provision;
  • To meet the overall outputs expected and to ensure the diversity targets are met;
  • To participate in community networks, promotional events and activities on an ad hoc basis as required;
  • Provide outstanding customer service and co-ordination of consumer services;
  • Manage services in accordance with the grant funding guidelines and legislation in order to ensure positive outcomes for all consumers;
  • Maintain a knowledge of My Aged Care, Mental Health and Disability services;
  • Maintain a knowledge of all Carer related issues including young carers;
  • Develop, implement and maintain consumer service plans and budgets;
  • Regularly review and evaluate consumer services and monitor changing or emerging needs;
  • Develop and maintain knowledge of community services and resources to maximize service provision and support consumers and carers and facilitate referrals as needed;
  • Manage all incoming referrals in a timely manner;
  • Accurately enter data for reporting;
  • Develop collaborative working relationships with Regional Assessment Services and Aged Care Assessment Teams and facilitate referrals to My Aged Care on behalf of consumer where appropriate;
  • Provide information, counselling, support, and advocacy to family Carers;
  • Facilitate Carer Support Groups;
  • Genuinely engage in professional development activities as required;
  • Maintain consumers, carers and volunteers confidentially and protect operations by ensuring sensitive information is kept secure;
  • Determine eligibility and facilitate access to the appropriate services in line with Funding and Service Agreement guidelines;
  • Work well with other staff in implementing 1:1 support, carer, carer and volunteers’ activities, groups, events, retreats and respite services;
  • Take an active role in the promotion of Carer Support within the broader community, participating in information days, community events and presentations;
  • Effectively maintain all relevant and accurate Data as required by Carer Support and all funding departments;
  • Clear and contemporary understanding of Carer Support policies and procedures;
  • Provide advice and feedback to Carer Support Service Delivery Team Leader with regard to progress in implementation of these services, consumer and carer satisfaction and progress towards achieving required outputs.

About you:

Skills and experience

  • Ability to work with a team of people, collaborating on issues such as workload equity, complex case coordination and conflict resolution;
  • Is a team player and uses initiative to assist other team members;
  • Excellent rapport building skills - internally and externally;
  • Reliable, effective and efficient in your work;
  • Excellent communication skills both written and verbal;
  • Resilient and positive person with infectious energy;
  • Well-developed organisational and time-management skills;
  • Sensitivity to, and ability to work with, carers and related family members, including assessing of individual needs and providing 1:1 and group support;
  • Ability to relate to a wide range of people;
  • Ability to work with minimal supervision;
  • Sensitivity to the needs of carers and their families.

Knowledge:

  • Issues faced by carers and other vulnerable members of the community;
  • Carer Support programs and networks;
  • Community Development practice;
  • Knowledge of the NDIS, Health, Disability and Aged care sector;
  • Case Management principles;
  • Issues facing workers in mental health, frail age and disability services;
  • Equal Opportunity principles.

Experience & Qualifications

  • Tertiary qualifications in a relevant discipline (essential);
  • Experience in working within a diverse team of people in a professional environment;
  • Experience in providing training / education using adult learning principles;
  • Experience working with carers and their families (highly desirable);
  • Experience in working with people who have a disability (highly desirable);
  • Strong computer literacy;
  • Demonstrated experience working with, and linking families, to services;
  • Demonstrated experience in Community Services (highly desirable);

All Carer Support staff are required to have the following:

  • Current driver’s license;
  • Satisfactory Department for Community and Social Inclusion (DCSI) related employment clearance (at all times);
  • Satisfactory Completion of Child Safe Environment Certificate is mandatory;
  • Flexibility and willingness to travel intra and interstate as required;
  • A current DHS Police Clearance is essential (at all times);
  • A current Child Safe Environment Certificate is required (at all times);
  • A flexible approach to working hours of work is required.  Some evening and weekend work may be required from time to time.

How to apply and closing date:

To apply, please forward your resume and a covering letter outlining your relevant experience through Seek. Applications close 5pm Tuesday 13 August 2019.

Further information:

More information about this role is available by contacting Tara Stokes on 8433 9555 or via tara.stokes@carersupport.org.au

Only shortlisted candidates will be contacted

Carer Support is committed to maintaining a diverse workforce that reflects the diverse needs of the people we support.  Carer Support is an equal opportunity employer and encourages applications from people with a disability, and from culturally and linguistically diverse backgrounds including Aboriginal and Torres Strait Islanders, and the LGBTIQ community.