Privacy Policy

Privacy and Confidentiality

Carer Support is committed to practices which ensure the security and confidentiality of information received from carers. The information you give us is managed according to a set of guidelines designed to protect your identity and privacy. Some things you may like to know include:

  • We will never give information to other parties or organisations without your consent*
  • We will gain information in a sensitive and non-obtrusive manner
  • Information will be securely stored at Carer Support. Only authorised personnel and you have the right to access the information held in your file
  • Inactive files will be destroyed after five years
  • Permission will be sought before taking notes, recording during carer interviews or using any information that we have gathered about you
  • Any matter raised by carers with the Board of Directors will be treated with the utmost confidentiality.

*unless required by law